Dear World / Support
A little help
along the way.
A question, a puzzle, or something that isn’t quite right? The Dear World team is here to help.
A few helpful pointers
Before you write.
How do the railway puzzles work?
Arrange straight and curved track pieces to connect your train’s route to the destination station. When the route is ready, use the play control to send the train on its journey.
Completing a delivery earns stars and can add a keepsake to your collection.
How do I place a keepsake?
Choose a collected item for your home world. Use the placement controls to find a spot, rotate the piece if you like, and select Save to keep it there.
You can also keep a new reward in your collection and place it later.
How do I make a postcard?
Open the camera mode from your home world, choose a view, and capture it. The postcard screen lets you share the result using your device’s sharing options.
Something isn’t working. What should I send?
Email studio@visigence.com with a short description of what happened and what you expected. Your device model, iOS version, app version, and the steps that led to the problem help us understand it.
A screenshot can help if you are comfortable sending one. Please remove unrelated personal information first. Do not send passwords or payment details.
Does Dear World collect my personal data?
No. Dear World collects no personal data through the app. If you choose to email us, we receive the information in that email so we can help. See our privacy policy for the full details.
When you report a problem
- Tell us which journey or screen you were on.
- Describe the steps so we can try to reproduce it.
- Include your device and software versions if you know them.